Panduit® Invests in Consultative Application Engineering Program to Support Heavy-Duty Equipment OEM Customers
Company provides customized wire and cable management solutions for OEMs
Panduit, a leading global provider of electrical and network infrastructure solutions, has invested in further expanding its Consultative Application Engineering program. The program, which provides industry best practice recommendations, application specific observations and an optional engineering review, is customized to each OEM customer’s application, resulting in new, innovative designs and products for its customers.
“Panduit draws on its more than 60 years of application engineering experience and robust heavy-duty cable management solutions. We partner with our customers to support their most challenging wire and cable management applications and needs,” said Mark Pfaller, cable tie product strategy manager, Panduit. “From project start through successful completion, we work with designers to identify the right products to achieve optimal application performance for the lowest possible installed costs.”
Consultative Application Engineering is an example of what helps set Panduit apart from many others in the industry. Panduit has moved beyond simply selling customers a product. Having dedicated technical experts providing personalized application support is the culmination of a journey that began more than a decade ago.
“During conversations with our customers, we wanted to better understand their challenges and problems. Taking the time to ask more questions that go beyond a specific product was critical in this journey. Customers helped us recognize a gap that many of them had when it comes to in-house expertise and best practices of specific wire harness applications,” said Pfaller.
This specialized support can be beneficial to both OEMs and the wire harness manufacturer or subcontractor that the OEM may work with for wire harness applications – because they collaborate on producing the best possible final products and both should be knowledgeable in the best practices for the unique applications they’re working within.
The Consultative Application Engineering Program supports OEM design engineers with best practice recommendations, including:
- Material Review: Panduit will assess material capabilities and call attention to any issues related to high temperature, high vibration conditions, and UV exposure.
- Installation Practices: Panduit will evaluate installation practices to improve operational productivity and identify opportunities for part consolidation and material use reduction.
- Tooling Maintenance Program: Panduit will further develop a designer’s tooling maintenance program to promote uptime and reduce the lifetime cost of ownership.
- Develop Customized Products: Panduit ensures custom solutions are built to optimize every step of the operation for its customer application needs by consulting multiple departments including production, engineering, and quality control.
The initial focus of Panduit’s value-added consulting was Heavy Equipment and Heavy Truck customers because their wire management applications are often more severe and complicated. Today, it’s a service that extends to Panduit customers in many other industries.
“The customers who see tremendous value in this service have engineers that are typically very well-versed when it comes to the system they’re working on but they may not have as much expertise in the appropriate wire and cable management best practices for their unique application, so they lean on their partners,” said Pfaller.
Dedicated Research & Development and Testing for OEM Design Engineers
Panduit spends time with each customer to talk about industry best practices, including wire management concepts that have successfully solved problems for other customers and the financial benefits when applying similar solutions to their own applications.
But recognizing general examples don’t necessarily address a customer’s unique needs. A dedicated team of technical sales engineers, advanced product development, and technical application team with deeper expertise provide the next stage of value-added services. Sometimes this means creation of a custom product to fit the exact specification.
Through significant investment in research and development, as well as participation in industry standard bodies to meet new and complex regulatory requirements, Panduit works with its customers to meet their exact specifications for the next product cycle, and for technologies on their roadmap in the future. Panduit also ensures rapid integration within and delivery of a high-quality product that is responsible to cost and innovation.
Global Footprint & Strong Partner Ecosystem Provide Customer Support
Panduit has a global footprint to support customer operations anywhere in the world, including global manufacturing, warehousing, and diverse technical and sales support teams. The company’s strong distribution channels reach includes key transportation logistic distributors together optimizing supply chain operations and comprehensive solutions to ensure that OEM design engineers receive the specifications they need in a reliable, timely, and cost-effective manner.
To date, Panduit has secured more than 2,000 patents, including several for wire harness products. With operations in 35 countries and customers in 120 countries, Panduit distributes products, provides design expertise, and supplies technical support to customers on an international scale.
For more information on this program, contact the Panduit Customer Service Group or a local Panduit Sales Representative at 800-777-3300 or [email protected].
Since 1955, Panduit’s culture of curiosity and passion for problem-solving have enabled more meaningful connections between companies’ business goals and their marketplace success. Panduit creates leading-edge physical, electrical, and network infrastructure solutions for enterprise-wide environments, from the data center to the telecom room, from the desktop to the plant floor. Headquartered in Tinley Park, Ill., USA and operating in 112 global locations, Panduit’s proven reputation for quality and technology leadership, coupled with a robust partner ecosystem, help support, sustain and empower business growth in a connected world. For more information, visit www.panduit.com.